JAYSON ACAL

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Jayson Acal

About Me

Hi there,

I'm Jayson Acal, specializing in Customer Service, Lead Generation, and Technical Support. I have developed strong skills in communication, problem-solving under pressure, and working effectively with diverse clients. I am enhancing my expertise by learning the tools and processes essential to the virtual assistant field. Recognized as organized, detail-oriented, and adaptable, I deliver accurate, reliable work and maintain professional, approachable communication. With C2 English proficiency, I am prepared to support VA tasks while continuing to expand my industry knowledge.

Tools I Use

Google Workspace Microsoft 365 Canva Notion Hubspot Salesforce Figma CapCut VSCode

Work experience

Customer Service Associate

2024 – 2025

Tech Mahindra

  • Provided frontline support for a healthcare account, handling high-volume inbound PHI requests.
  • Ensured HIPAA compliance by guiding requesters through proper documentation and verifying authority.
  • Coordinated accurate and timely delivery of sensitive medical records with strict confidentiality.
  • Delivered empathetic, solutions-oriented service, achieving a 90% customer satisfaction score.
  • Streamlined information retrieval processes in a compliance-driven environment.

Lead Generation Specialist

2018 – 2019

Citius Solutions Corp

  • Conducted outbound cold calls to U.S.-based IT directors, initiating interest in technology topics such as 5G and Wi-Fi 6.
  • Maintained and qualified a pipeline of potential leads through targeted conversations and industry-specific engagement
  • Scheduled appointments and coordinated with sales teams to convert prospects into business opportunities.

Lead Generation Specialist

2018

Mynimo Inc.

  • Engaged with HR professionals to promote recruitment solutions, contributing to new business development.
  • Collaborated with corporate leaders during client meetings, sharing insights and presenting service proposals.
  • Managed key client relationships, consistently achieving monthly sales targets.
  • Supported buyers and planners with replenishment planning and financial forecasting.

Customer Service Associate

2017

ePerformax

  • Assisted customers with website navigation, account creation, product searches, and issue resolution.
  • Transitioned to seller support, providing guidance on profile setup, item listings, and dispute handling.
  • Delivered responsive service in both buyer and seller-facing roles, enhancing customer satisfaction.

Technical Support Representative

2015 – 2016

Qualfon Inc.

  • Provided front-line technical support for a telecommunications client, addressing service disruptions and connectivity issues.
  • Resolved concerns related to signal loss, call and text failures, and account service problems.
  • Focused on delivering timely solutions and maintaining customer loyalty in a competitive service environment.